At Fenete, we are committed to the quality and craftsmanship of our jewelry. We stand behind our products and offer a Warranty for manufacturing defects, while ensuring that your statutory consumer rights are always respected.

1. Coverage

Our Warranty covers:

  • Manufacturing defects in materials or craftsmanship, including faulty workmanship.

2. Exclusions

The following are not covered by the warranty:

  • Damage caused by accidents, misuse, or improper care, including but not limited to bending, dropping, or exposure to harsh chemicals or extreme conditions.
  • Normal wear and tear, such as scratches, tarnishing, or discoloration, which naturally occur over time due to regular use.
  • Loss of stones or parts due to external factors, theft, or accidental damage, not caused by manufacturing defects.
  • Damage due to neglect, such as improper storage or failure to follow care instructions.
  • Alterations or repairs performed by third parties not authorized by Fenete.
  • Damage caused by environmental factors like exposure to saltwater, chlorine, extreme temperatures, or exposure to perfumes and lotions.
  • Items purchased through unauthorized third-party sellers or resellers not directly affiliated with Fenete.
  • Damage resulting from resizing of rings or other jewelry items performed by anyone other than Fenete.

3. Statutory Warranty (Dutch Law)

In addition to our Warranty, your statutory rights under Dutch law apply, including a two-year warranty period for manufacturing defects. This statutory warranty period ensures that you are entitled to a repair, replacement, or full refund if a defect is found within two years of purchase. Any claim made under Dutch law takes priority over the Lifetime Warranty.

4. How to Make a Warranty Claim

To make a warranty claim, please contact our customer service team at [email protected] with the following:

  • Your order number.
  • A description of the issue.
  • Photos of the defective item.

Our team will assess your claim and provide guidance on the next steps.

5. Return Shipping

If your claim is approved, we will provide you with a prepaid return shipping label for the defective item. Fenete will cover the shipping costs for all warranty-related returns.

6. Repair or Replacement

Upon approval of your warranty claim, we will either:

  • Repair the item at no charge to you.
  • Replace the item with a new one of equal value (if the original item is no longer available, a similar product will be provided).

7. Limitation of Liability

Fenete’s liability under this warranty is strictly limited to the repair or replacement of defective products. We are not responsible for indirect, incidental, or consequential damages.

Thank you for choosing Fenete. We are proud of the quality of our jewelry and stand behind our products with this warranty. For any questions or concerns, please don’t hesitate to reach out at [email protected]