Last Updated: 19/01/2025

1. Introduction

Welcome to FENETE (hereinafter referred to as “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website fenete.com and make purchases from our online store.

2. Data Controller

The data controller for your personal information is:

FENETE
Amsterdam, Netherlands
Email: [email protected]

3. Personal Data We Collect

We may collect and process the following personal data about you:

  • Contact Information: Name, email address, postal address, phone number.
  • Payment Information: Credit card information and other payment details (processed securely by our payment processor).
  • Account Information: Username, password, and any other details you provide when you create an account on our Site.
  • Order Information: Details of the products you order and your order history.
  • Communication Data: Correspondence with us, including emails and messages.

4. Purpose of Processing Personal Data

We collect and process your personal data for the following purposes:

  • Order Fulfillment: To process and deliver your orders, manage payments, and communicate with you about your orders.
  • Customer Support: To respond to your inquiries, provide customer service, and handle returns or complaints.
  • Marketing: To send you newsletters, marketing communications, and special offers if you have opted in to receive them.
  • Website Improvement: To analyze website usage and improve our services and user experience.
  • Legal Compliance: To comply with applicable laws and regulations.

5. Legal Basis for Processing Personal Data

We rely on the following legal bases for processing your personal data:

  • Consent: When you provide consent for us to process your data (e.g., for marketing purposes).
  • Contract: When processing is necessary for the performance of a contract with you (e.g., fulfilling your orders).
  • Legal Obligation: When processing is necessary for compliance with a legal obligation.
  • Legitimate Interests: When processing is necessary for our legitimate interests (e.g., improving our services), provided your interests do not override those interests.

6. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

You have the following rights concerning your personal data:

  • Access: You have the right to request access to your personal data that we hold.
  • Rectification: You have the right to request correction of inaccurate or incomplete data.
  • Erasure: You have the right to request deletion of your personal data under certain circumstances.
  • Restriction of Processing: You have the right to request the restriction of processing your personal data.
  • Data Portability: You have the right to request the transfer of your personal data to another organization.
  • Objection: You have the right to object to the processing of your personal data based on our legitimate interests.

To exercise these rights, please contact us using the contact details provided above.

8. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please refer to our Cookie Policy.

9. Data Security

We take the security of your personal information seriously. We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at[email protected]