FAQs
FREQUENTLY ASKED QUESTIONS
FENETE Jewellery should be stored away from natural sunlight and heat, in a protective (padded) jewelry box or an anti-tarnish pouch. They can also be stored in a polyethylene zip-lock plastic bag. Never use polyvinyl plastic bags, such as garbage bags, as they contain sulfur compounds that cause sterling silver to tarnish more quickly. Do not store your jewelry in the bathroom.
To clean your FENETE jewellery, use a soft, lint-free cloth to gently polish the surface. For deeper cleaning, use lukewarm water and mild soap, then rinse thoroughly and dry completely. Avoid harsh chemicals or abrasive materials, as they can damage the jewellery.
Yes, FENETE jewellery is water-resistant, meaning it can handle occasional splashes or brief exposure to water. However, to maintain its shine and quality, we recommend avoiding prolonged contact with water, such as swimming, showering, or using cleaning products.
Yes, FENETE jewellery is designed for everyday wear. However, to prolong its beauty and prevent wear, we recommend removing it during activities like exercising, swimming, or using household cleaning products.
Yes, FENETE jewellery is made with sterling silver, which is hypoallergenic and safe for most people with sensitive skin. If you have severe allergies, we recommend testing with a small piece before prolonged wear.
Yes, if your FENETE jewellery tarnishes, proper cleaning can restore its original shine. Use a soft polishing cloth or a jewellery cleaning solution specifically designed for sterling silver. With regular care and cleaning, your jewellery can look as good as new.
Yes, FENETE jewelry features high-quality 5A cubic zirconia and moissanite stones, which are durable and provide a brilliant sparkle, resembling real diamonds.
At the moment, FENETE does not offer custom sizes or adjustments. However, our collection includes a wide variety of sizes to suit different preferences.
Currently, FENETE does not offer engraving services. However, our timeless and elegant designs make perfect gifts as they are!
The delivery time for standard shipments is 3-6 business days. For express shipments, the delivery time is currently 1-2 business days.
All shipments are tracked. You will receive your tracking information by email.
Yes, FENETE offers a life time warranty on all jewellery for manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care. For more details, visit our Warranty Policy page.
Yes, we offer a 30-day return and exchange policy for unworn jewellery in its original packaging. For more details, please refer to our Return Policy page.